Most people only know one number to call during a flood: the Chief Minister's office. But every ward in Gurugram has three MCG officials whose actual job is to fix waterlogging — and one elected representative you can hold accountable for it. Here's who they are, and how to find yours.
JE
Your first call
Junior Engineer (JE)
The JE is the MCG official assigned to your specific ward, on the ground. Clogged drains, waterlogged stretches, potholes — this is literally their job. They're closest to the problem and usually the fastest to respond, though their authority is limited to smaller, local fixes.
AE
If the JE doesn't act
Assistant Engineer (AE)
The AE sits between the JE and the EE, reviewing the JE's on-ground work and coordinating resources across a handful of wards. If your JE hasn't responded in a day or two, or the fix needs more than one team, the AE is your next call.
EE
Final MCG escalation
Executive Engineer (EE)
The EE oversees several wards' JEs and AEs, with the most authority within MCG on this issue — budget sign-off, equipment and pump deployment, bigger interventions. This is your last stop within MCG before going to your councillor or a state-level channel.
Your public representative
Ward Councillor
Your councillor is elected specifically to represent your ward's interests in the Municipal Corporation. They don't fix drains directly, but they can pressure MCG officials, raise the issue in council meetings, and are worth contacting for recurring problems or when the official channels stall.
Find your ward's officials
Type your ward number below to pull up the current JE, AE, EE and councillor for that ward, straight from MCG's official contact list.
Data sourced from public MCG records. Notice a discrepancy — wrong name, changed number? Let us know and we'll get it fixed.
Don't know your ward number? Search your colony, sector or village on the FloodWatch map — it resolves your ward automatically and shows the same contacts alongside your live flood risk.
Other official channels
Beyond your ward's own officials, these are the standing government channels for waterlogging and drainage complaints in Gurugram:
Municipal Corporation of Gurugram (MCG)
Official site + toll-free complaint line: 1800-180-1817 (call or WhatsApp on 78400-01817)
GMDA grievance portal
For stormwater drainage and roads under GMDA's jurisdiction — mainly Sectors 68 and above
Haryana CM Window
State-level formal grievance redressal — use this if local channels haven't resolved a recurring issue
FloodWatch's Alert CM Office
Drop a pin on the map and we draft a complaint email to the CM office, CC'd to your ward councillor, in 30 seconds
Knowing where the pothole is doesn't get it fixed — knowing whose desk it lands on does. Save this page, or better, save your ward's JE and councillor numbers directly in your phone before the next storm.
Check flood risk for your area
FloodWatch tracks Monsoon Readiness Scores across 721+ localities in Gurugram, alongside your ward's contacts and a direct line to the CM office.
